Sprinklr Inc is a global software company that provides customer experience management (CXM) solutions to businesses of all sizes. The company was founded in 2009 by Ragy Thomas and is headquartered in New York City, New York.
Sprinklr's CXM platform helps businesses manage their customer interactions across multiple social media platforms, messaging apps, email, and other digital channels. The platform integrates data from all of these channels to provide businesses with a unified view of their customers and their experiences. The company's solutions are used by some of the world's largest companies, including Microsoft, Nike, and McDonald's.
Sprinklr's CXM platform includes a range of features, including social listening and monitoring, social media management, customer engagement, and analytics. The platform enables businesses to monitor and respond to customer feedback in real-time, create and publish content across multiple channels, and analyze customer data to improve their overall customer experience.
The company has received several awards for its innovative CXM platform, including recognition as a leader in Gartner's Magic Quadrant for Social Marketing Management for six consecutive years.
Sprinklr has raised over $500 million in funding and has grown rapidly since its founding. The company now has over 2,000 employees and offices in over 25 countries. In 2021, the company went public through a direct listing on the New York Stock Exchange, and its shares began trading under the ticker symbol "CXM."