Dillard's Inc. is a US-based department store chain that offers a broad range of fashion apparel, cosmetics, and home furnishings. The company operates more than 250 department stores and has a significant presence in the Southern and Western regions of the United States. The company was founded by William T. Dillard in 1938, and its headquarters are located in Little Rock, Arkansas.
The company's department stores offer a wide range of merchandise, including clothing, accessories, shoes, cosmetics, home furnishings, and electronics. Dillard's is known for its premium selection of designer brands, such as Chanel, Louis Vuitton, and Ralph Lauren. The company also has its private-label brands, which are popular among customers.
Dillard's operates a significant portion of its business through its e-commerce platform, Dillards.com. Customers can purchase products online, including free shipping and returns. The company has invested in technology and digital initiatives to improve the customer experience, such as mobile apps, online chat, and personal styling services.
The company also offers various services, including alterations, gift wrapping, and a loyalty rewards program. Dillard's has a credit card program that allows customers to earn points and receive exclusive benefits, such as early access to sales and free shipping.
Dillard's had faced challenges from changing consumer preferences, increased competition from e-commerce retailers, and the COVID-19 pandemic. The company has responded by implementing cost-cutting measures, expanding its online business, and investing in its stores' renovation and technology.