EngageSmart Inc. is a cloud-based software company that provides customer engagement and business management solutions to small and medium-sized businesses. The company was founded in 2019 and is headquartered in Norcross, Georgia. EngageSmart's software suite is designed to help businesses improve their customer experience, streamline operations, and grow revenue.
EngageSmart's flagship product is a customer engagement platform that allows businesses to communicate with customers via text message, email, social media, and other channels. The platform also includes tools for appointment scheduling, online payments, and customer surveys. EngageSmart's software is designed to be user-friendly and customizable, so businesses can tailor the platform to their specific needs.
In addition to its customer engagement platform, EngageSmart offers a range of business management tools. These include a point-of-sale system, inventory management software, and employee management tools. EngageSmart's software is designed to be easy to use and integrate with other business tools, so businesses can manage their operations more efficiently.
EngageSmart's target market includes a wide range of industries, including retail, hospitality, healthcare, and professional services. The company's software is designed to be scalable, so businesses can start with a basic package and add additional features as they grow.
EngageSmart is backed by private equity firm Welsh, Carson, Anderson & Stowe, which invested $40 million in the company in 2020. The company has also acquired several other companies, including TableUp, a restaurant management platform, and Verse.io, a customer engagement platform for real estate agents. EngageSmart is focused on growing its business through both organic growth and strategic acquisitions.