Freshworks Inc. is a software-as-a-service (SaaS) company that provides a range of customer engagement tools to businesses of all sizes. The company was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, and is headquartered in San Mateo, California. Freshworks’ products are designed to help businesses engage with their customers through a variety of channels, including email, chat, social media, and phone.
Freshworks offers a suite of products that includes Freshdesk, a customer support software; Freshsales, a sales management tool; Freshchat, a messaging platform; and Freshcaller, a cloud-based phone system. These products are built on the Freshworks Customer-for-Life Cloud platform, which provides businesses with a unified view of their customers across different touchpoints and helps them deliver personalized experiences.
Freshworks went public on September 22, 2021, with an initial public offering (IPO) on the Nasdaq Global Select Market under the ticker symbol “FRSH.” The IPO raised $1.03 billion, with Freshworks offering 28.5 million shares of its Class A common stock. The company’s IPO was one of the largest for a software company in 2021.
Since its founding, Freshworks has grown rapidly, with over 50,000 customers in more than 120 countries. The company has received numerous awards for its products and services, including recognition as a Gartner Peer Insights Customers' Choice for CRM Customer Engagement Center in 2021.
Freshworks’ mission is to enable businesses to provide excellent customer experiences and build lasting relationships with their customers. The company’s products are designed to be easy to use and accessible to businesses of all sizes, with pricing and features that are scalable to meet their needs as they grow.
Freshworks’ growth has been fueled by its focus on innovation and its commitment to customer success. The company has a strong culture of collaboration and teamwork, and is dedicated to building products that help businesses succeed in an increasingly competitive market.