Ibex Ltd. is a global business process outsourcing (BPO) company that provides a wide range of services to clients in various industries. The company was founded in 2004 and has since become a leader in the BPO industry, offering innovative solutions to help businesses streamline their operations and improve efficiency. Ibex operates in multiple countries, serving clients around the world.
The primary focus of Ibex is to assist companies with customer engagement and support services. They provide comprehensive customer experience solutions, including customer care, technical support, sales, and back-office services. Through their tailored solutions, Ibex helps businesses enhance customer satisfaction, increase revenue, and drive operational effectiveness.
Ibex leverages advanced technology and analytics to deliver exceptional customer experiences. Their services range from traditional voice support to digital channels such as email, chat, and social media. They also offer multilingual support to cater to a diverse customer base. By employing highly skilled agents and implementing robust quality assurance processes, Ibex ensures that each interaction with customers is handled efficiently and professionally.
The company went public on the NASDAQ Stock Market on April 1, 2021, under the ticker symbol "IBEX." The decision to go public marked an important milestone for Ibex, providing additional resources and opportunities for growth. Going public allows the company to raise capital for expansion, increase its visibility in the market, and potentially attract new clients and partnerships.