ServiceNow is a leading cloud computing company that provides enterprise software solutions for streamlining and automating workflow processes. The company was founded in 2004 by Fred Luddy and is headquartered in Santa Clara, California. ServiceNow's primary focus is to help businesses manage and automate their IT service operations, enabling them to enhance productivity, improve customer experiences, and drive digital transformation. ServiceNow is listed on the New York Stock Exchange (NYSE) under the ticker symbol "NOW."
ServiceNow's cloud-based platform, also called ServiceNow, offers a comprehensive suite of IT service management (ITSM) tools. The platform enables organizations to automate and digitize various aspects of IT operations, including incident management, problem management, change management, asset management, and service catalog management. It also provides capabilities for managing other enterprise functions, such as human resources, customer service, and security operations.
The company's platform operates on a subscription-based model, allowing customers to access the software and services through the cloud. This eliminates the need for on-premises infrastructure and provides scalability, flexibility, and easy deployment for organizations of all sizes. ServiceNow's platform is highly customizable, allowing businesses to tailor it to their specific needs and integrate it with other existing systems and applications.
The company aims to transform the way work is done by digitizing and automating processes across various departments, breaking down silos, and fostering collaboration. By enabling organizations to achieve greater visibility, efficiency, and agility, ServiceNow plays a crucial role in driving digital transformation initiatives.
In recent years, ServiceNow has expanded its product portfolio beyond IT service management, venturing into areas such as employee experience, customer service management, IT operations management, and security operations. This diversification has allowed the company to extend its reach and address the evolving needs of businesses in an increasingly digital world.